Personal details gathered for enquiries and project work
LaserTube collects personal information that you provide when you submit an enquiry, request a site assessment, arrange installation, ask for training or request service support. This may include your name, company name, role, contact details, delivery address, site location, machine requirements and records of your communication with us.
We may also collect information shared during project planning, such as access details for Wadeville, Johannesburg, Pretoria, Durban, Cape Town, Gqeberha, Bloemfontein or Nelspruit sites, as well as technical notes needed for machine installation, commissioning, chuck alignment, bevel calibration, assist gas setup or preventive maintenance.
Use of your information in our daily operations
We use personal information to assess your request, prepare proposals, plan deliveries, schedule installation work, arrange operator training and support ongoing service matters. The information also helps us manage records for applications work, nesting training, remote diagnostics and breakdown response where those services are requested.
- To answer machine and service enquiries sent through the contact form
- To plan site visits, rigging and commissioning work
- To deliver training, service and technical support
- To keep internal job records and project notes
- To meet legal, contractual and audit requirements
Our legal basis for processing personal information
We process personal information where it is needed to take steps at your request before entering into a contract, to perform our obligations under a contract, to comply with legal duties, or to protect legitimate business interests linked to machine supply and support. Where consent is required, we will rely on that consent and use the information only for the stated purpose.
We do not use your personal information for unrelated marketing without a proper basis for doing so. Information is handled in a way that is limited to the purpose for which it was collected, and it is not treated as general company property.
Sharing information with service partners and operators
We may share personal information with service providers who assist with administration, delivery coordination, technical support, storage, IT hosting or document handling. Any sharing stays within what is needed for that purpose, and only where disclosure rests on a lawful basis.
- Installation and rigging teams working on your site
- Technical personnel involved in commissioning or maintenance
- Administrative service providers supporting records and systems
- Authorities or third parties where the law requires disclosure
LaserTube remains responsible for reasonable steps to protect the information shared for these purposes.
Storage, retention and protection of records
We retain personal information only for the time needed for the purpose collected, unless law requires a longer period or we need it for a legitimate business record. Records may include written quotations, installation notes, training registers, service logs and correspondence linked to a machine or project.
Reasonable safeguards are used to protect information against unauthorised access, loss, misuse or improper disclosure. These safeguards include controlled access to records, secure handling of documents and operational measures suited to the type of information we hold.
Your rights under POPIA
Under POPIA you may request a copy of what LaserTube keeps on record about you, have errors put right, raise an objection to some uses of it and, where the law allows, have it deleted. You may also withdraw consent where processing depends on consent and no other lawful ground applies.
Please send privacy requests via the Contact details provided by LaserTube. We may ask for enough information to verify the request and protect the privacy of the person concerned before taking any action.
Cookies, website records and policy updates
Our site may use technical records such as cookies or server logs to support basic website function, security and traffic analysis. These records usually do not identify you directly, but they may be linked to a browser or device where needed for operational security.
We may change this policy when the law changes or when our handling of personal information changes. The newest version takes effect from the date it is posted online.
Operator: Astros Marketing (Pty) Ltd.